ep92 Privacy Policy

This Privacy Policy applies to all personal data collected, processed, and stored by ep92 in connection with the operation of the ep92 online casino and sports betting platform, accessible at ep92.bet. It covers all interactions you have with ep92, including account registration, identity verification, deposits and withdrawals, gaming activity, customer support communications, and any marketing communications you have opted to receive.

ep92 is committed to handling your personal data with care, transparency, and in full compliance with our obligations under our international gaming authority licence. We understand that Pakistani players trust us with sensitive personal and financial information, and we take that responsibility seriously.

This Privacy Policy should be read in conjunction with ep92's Terms & Conditions and Responsible Gaming Policy, both of which form part of the complete legal framework governing your relationship with ep92.

By registering an account on ep92, completing a deposit, or placing a bet on the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

ep92 acts as the data controller in respect of all personal data collected from players on the ep92 platform. As data controller, ep92 determines the purposes for which and the manner in which personal data is processed.

Where ep92 engages third-party service providers — such as payment processors, identity verification providers, or game software suppliers — to process personal data on its behalf, those parties act as data processors under contractual data processing agreements that require them to process data only on ep92's documented instructions and to maintain appropriate technical and organisational security measures.

ep92 collects the following categories of personal data from players in the course of operating the platform:

ep92 does not collect or store full payment card numbers. Where card-based payment methods are made available, card data is handled exclusively by the relevant PCI-DSS compliant payment processor and is never stored on ep92's servers.

ep92 collects personal data through the following channels:

• Direct Collection: Data you provide directly during the account registration process, the KYC identity verification process, the deposit and withdrawal cashier, customer support interactions, and any feedback or survey responses you submit.
• Automated Technical Collection: Data collected automatically when you access the ep92 platform, including IP address, device identifiers, browser information, and session data, collected via server logs, cookies, and similar tracking technologies.
• Payment Processor Data: Transaction confirmation data shared by JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and USDT TRC20 processors when you complete a deposit or withdrawal, limited to confirmation status, transaction reference, and amount.
• Identity Verification Providers: Where ep92 uses a third-party KYC provider to verify your CNIC authenticity, that provider may return a verification status and risk score to ep92, without sharing the full identity document data beyond what is strictly necessary.
• Gaming Platform Data: Bet placement, game outcome, session duration, and responsible gaming tool usage data generated automatically through your use of the ep92 casino and sports betting platform.

ep92 uses personal data collected from players for the following purposes:

• Account Management: Creating, maintaining, and securing your ep92 player account, including processing login authentication and managing your PKR wallet balance.
• Identity & Age Verification: Confirming that you are at least 21 years of age and that your identity matches the CNIC documentation provided, in compliance with our gaming licence obligations.
• Transaction Processing: Processing PKR deposits and withdrawals via your chosen payment method, and maintaining accurate records of all financial transactions on your account.
• Responsible Gaming: Monitoring gaming behaviour to identify potential problem gambling indicators and applying any deposit limits, session controls, or self-exclusion measures you have requested or that ep92 is required to apply under its responsible gaming obligations.
• Fraud & AML Prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, and other financial crimes through automated and manual monitoring of account activity and transaction patterns.
• Customer Support: Responding to your support queries, processing complaints, and resolving disputes using your account history and communication records.
• Legal & Regulatory Compliance: Meeting our obligations under our international gaming authority licence, including record-keeping requirements, reporting obligations, and cooperation with regulatory investigations.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the ep92 platform, identify technical issues, and develop new features relevant to Pakistani players.
• Marketing Communications: Sending promotional offers, bonus alerts, PSL cricket betting promotions, and casino game announcements to players who have opted in to receive such communications and have not subsequently withdrawn that consent.

ep92 processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to perform our contractual obligations to you as an account holder, including account management, transaction processing, game provision, and customer support.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements under our gaming authority licence, including KYC verification, AML monitoring, and regulatory reporting.
• Legitimate Interests: Processing necessary for ep92's legitimate business interests, including fraud prevention, platform security, technical improvement, and responsible gaming monitoring, where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, which is carried out only where you have given explicit consent during or after registration and which you may withdraw at any time without affecting other processing activities.

ep92 does not sell or rent your personal data to any third party. Your data may be shared in the following limited circumstances only:

• Payment Processors: Sharing of necessary financial data with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and USDT TRC20 processors to complete your requested transactions.
• KYC & Identity Verification Providers: Sharing of identity document data with our contracted identity verification service provider for the purpose of completing your KYC check.
• Game Software Providers: Sharing of account identifiers and game session data with licensed third-party game providers (such as live dealer studios) to facilitate game play on the ep92 platform.
• Regulatory & Law Enforcement Authorities: Disclosure of personal data where required by law, court order, or regulatory demand under our gaming licence — including disclosure of suspicious transaction information to relevant financial intelligence authorities.
• Self-Exclusion Registers: Where ep92 is required under its gaming licence to share self-exclusion data with national or international self-exclusion scheme operators to prevent excluded players from accessing other licensed gambling sites.
• Corporate Transactions: In the event of a merger, acquisition, or restructuring of ep92's operating entity, player data may be transferred to a successor operator as part of the business transfer, subject to appropriate data protection safeguards.

The ep92 platform uses cookies and similar tracking technologies to operate core platform functions, maintain your login session, and improve your experience. The following types of cookies are used:

• Essential Cookies: Required for the platform to function correctly. These include session cookies that maintain your logged-in state, security cookies that help detect fraudulent login attempts, and cookies that store your PKR wallet session. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: Store your preferences such as language settings, responsible gaming tool configurations, and game lobby layout choices to personalise your ep92 experience across sessions.
• Analytical Cookies: Used by ep92's internal analytics tools to measure platform usage patterns, identify technical errors, and understand how Pakistani players navigate the site. This data is aggregated and does not identify individual players.
• Marketing Cookies: Used only where you have consented to receive targeted promotional communications from ep92. These cookies allow ep92 to track which promotions you have seen and responded to, to avoid sending duplicate offers.

You may manage your cookie preferences through your browser settings at any time. Disabling all cookies may impair your ability to use certain ep92 platform features, including maintaining a logged-in session.

ep92 retains personal data for the periods set out below, after which data is securely deleted or anonymised:

• Active Account Data: Retained for the full duration of your active ep92 account relationship, plus a minimum post-closure retention period required by our gaming licence.
• KYC & Identity Documents: Retained for a minimum of five (5) years following account closure, as required by anti-money laundering regulations applicable under our gaming authority licence.
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of each transaction, in line with financial record-keeping obligations.
• Gaming Activity Logs: Retained for a minimum of three (3) years following account closure for dispute resolution and responsible gaming review purposes.
• Customer Support & Communication Records: Retained for two (2) years following the resolution of the relevant support query or complaint.
• Marketing Consent Records: Retained for the duration of the marketing relationship and for two (2) years following any opt-out, to demonstrate compliance with consent obligations.

Where ep92 is required by applicable law or regulatory obligation to retain data beyond the periods above, data will be retained for the longer mandatory period and deleted promptly once that obligation expires.

As an ep92 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the ep92 support team via 24/7 live chat on the platform:

• Right of Access: You may request a copy of all personal data ep92 holds about you, including your account information, transaction history, gaming activity records, and KYC data.
• Right to Rectification: If any personal data ep92 holds about you is inaccurate or incomplete, you may request that it be corrected. For identity data, correction will require submission of updated CNIC or supporting documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where processing is unlawful. This right is subject to ep92's legal and regulatory retention obligations, which may require certain data to be retained regardless of an erasure request.
• Right to Restrict Processing: You may request that ep92 restrict processing of your data in certain circumstances, such as while a data accuracy dispute is being resolved.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. All marketing objections will be actioned immediately and unconditionally.
• Right to Data Portability: You may request that ep92 provide your personal data in a structured, commonly used, machine-readable format for transfer to another controller, where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ep92 will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further two months, with written notice provided to you within the initial thirty-day period.

ep92 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and ep92's servers.
• Encryption of sensitive data fields — including CNIC numbers, bank account references, and mobile wallet identifiers — at rest in ep92's databases.
• Role-based access controls that limit access to personal data to only those ep92 staff and systems that require it to perform their specific function.
• Regular security audits and penetration testing of the ep92 platform and underlying infrastructure.
• Multi-factor authentication requirements for all ep92 administrative system access.
• Formal data breach response procedures, including notification protocols in line with our gaming licence obligations.

While ep92 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also have a role to play in keeping your account secure — see the Account Security section of our Terms & Conditions for your own security obligations.

ep92 is strictly an adults-only platform. We do not knowingly collect, process, or store personal data from any individual under the age of 21. The ep92 registration process includes mandatory age verification, and CNIC-based KYC verification is required before any withdrawal is processed.

If ep92 discovers or is informed that personal data has been collected from an individual under 21, that account will be immediately and permanently closed, all balances will be voided, and all personal data associated with the account will be deleted as soon as permitted by applicable law.

If you are a parent or guardian and you believe your child has attempted to register on ep92, please contact the support team immediately via live chat so the matter can be investigated and resolved without delay.

ep92 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how your personal data is collected, used, or shared — ep92 will provide advance notice via the registered mobile number or email address associated with your account, where reasonably practicable, prior to the changes taking effect.

All updates to this Privacy Policy will be published on this page with a revised "Last Updated" date. It is your responsibility to review this page periodically to stay informed of any changes. Your continued use of the ep92 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

If you do not accept any material change to this Privacy Policy, you must stop using the ep92 platform and request account closure via the live chat support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or ep92's data handling practices, please contact the ep92 Data Privacy team through the following channels:

• Live Chat: Available 24/7 on the ep92 platform — the fastest way to reach our support and privacy team. Players from Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan can typically reach a live agent in under five minutes.
• Email: [email protected] (plain text — not a clickable link)

ep92 takes all data privacy queries seriously and commits to acknowledging all written privacy-related correspondence within 48 hours and providing a substantive response within 30 days.

This Privacy Policy was last reviewed and updated in January 2026. The version published on this page supersedes all previous versions of the ep92 Privacy Policy.